The Maison Piaget

CLIENTS

Piaget provides the best in products and services. To achieve this, we focus on the following values:

SHOWING OUR CLIENTS RESPECT AND FAIRNESS

Clients and potential clients deserve to be treated without any discrimination based on age, race, gender, colour, religion, social status or appearance. Piaget is committed to delivering added value and will not take advantage of clients. We apply fair pricing policies all over the world.

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PROVIDING OUR CLIENTS WITH EXCELLENT CREATIONS AND HIGH-END SERVICES THROUGHOUT THEIR LIFETIME

Piaget designs and manufactures high-quality, long-lasting watches and jewellery that meet applicable regulations on health and safety. We work to prevent and combat counterfeit and grey market products. We provide maintenance, repair and restoration services to preserve the value of our clients' products throughout their entire lifespan.

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COMMUNICATING IN AN HONEST AND CLEAR WAY

We exchange with clients whenever possible in their own language on all channels. We provide them with accurate and understandable information. We also reply to all questions, address every complaint and ensure adequate organisation and staff training to allow us to continue to do so. We also refrain from invasive CRM practices.

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ENSURING THE CONFIDENTIALITY OF OUR CLIENTS' PERSONAL DATA

Before, during and after a sale, clients entrust Piaget with personal information. We do not use or distribute personal data without the prior formal approval of the client. We strive to keep information confidential by taking appropriate measures internally and with providers. Suppliers with access to client data are required to keep them confidential. Clients are entitled to access, modify and remove their data.

A CAREFULLY SELECTED OFFICIAL NETWORK

Piaget selects only the best possible points of sale to be Piaget official retailers after they have been checked through a KYC (Know Your Customer) procedure. Only official retailers who have demonstrated the proper skills and expertise are authorised to sell authentic Piaget watches and jewellery and deliver the level of service our clients expect.

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